FAQs
1. How can I contact you?
You can reach us by emailing qualipawofficial@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.
2. Where are your products shipped from?
Our products are shipped from various locations depending on the item. We ensure that all products are sourced from reliable suppliers to maintain quality and efficiency in delivery.
3. Can I get a refund on my product?
Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.
4. What is the process for returning an item?
To initiate a return, please contact us at qualipawofficial@gmail.com. We will provide you with instructions on how to return your item.
5. Are there any items that cannot be returned?
Certain items are non-returnable, including perishable goods, custom products, and personal care items. If you have questions about a specific item, please reach out to us.
6. How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, although it may take additional time for your bank to post the refund.
7. Do you offer exchanges?
We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and make a new purchase once the return is accepted.
8. What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us immediately at qualipawofficial@gmail.com so we can evaluate the issue and provide a solution.
9. Do you ship internationally?
Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.
10. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.